Free cookie consent management tool by TermsFeed Generator

Shipping Policy

Effective Date: September 9, 2025
Last Updated: September 9, 2025

At Sohvara Limited (“Sohvara,” “we,” “our,” or “us”), we are committed to delivering your order safely and efficiently. This Shipping Policy explains our shipping terms, timelines, and responsibilities.

1. Shipping Coverage

  • We provide worldwide shipping.
  • Exceptions: Orders cannot be shipped to regions currently affected by war, conflict, or where reliable delivery services are unavailable.

2. Processing Time

  • Standard orders are processed and dispatched within 1 business day.
  • Custom or personalized products require 3–5 business days for preparation before shipment.

3. Shipping Method & Process

  • Orders follow this route: Tibet → Shanghai (domestic leg, no tracking) → Shanghai → Global destinations (international leg, tracking available).
  • We work with trusted logistics partners such as FedEx, DHL, UPS, EMS, China Post, European dedicated lines, and U.S. dedicated lines.
  • The shipping carrier will be chosen by Sohvara depending on the most efficient and reliable option for your destination.

4. Shipping Fees

  • We offer free worldwide standard shipping on all orders.
  • Express shipping is available upon request, with additional charges covered by the customer.

5. Estimated Delivery Times

  • Standard delivery time is typically 10–15 business days after dispatch from Shanghai.
  • Delivery times may vary depending on destination and customs clearance procedures.

6. Tracking & Notifications

  • Tracking numbers are provided once the order leaves our Shanghai hub.
  • Customers will receive a shipping confirmation email with tracking details once their order has been dispatched internationally.

7. Duties & Taxes

  • All duties and import taxes are prepaid by Sohvara.
  • Customers are responsible only for local VAT (Value Added Tax) as required by their country.
  • No additional customs duties will be charged upon delivery.

8. Delays & Lost Packages

  • Sohvara is not liable for delays caused by customs clearance, natural disasters, or other force majeure events.
  • In the rare case of a lost package, we will either issue compensation or arrange a replacement shipment according to the customer’s preference.

9. Contact Us

For any shipping-related questions, please contact us:

Shopping Cart
Scroll to Top