Effective Date: September 9, 2025
Last Updated: September 9, 2025
Sohvara Limited (“Sohvara,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit https://sohvara.com, interact with our services, or engage with our official Facebook Fan Page.
By using our website or our Facebook Fan Page, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number.
- Order Information: Billing and shipping address, postal code, city, state/province.
- Payment Information: Processed securely via third-party providers (Stripe, PayPal, Apple Pay, Google Pay, Bank Transfer). We do not store credit card details.
- Account Information: Login credentials, order history, preferences.
- Marketing Data: Newsletter subscriptions via Mailchimp, communication preferences.
- Technical Data: IP address, device, browser type, pages visited (via Google Analytics).
2. How We Use Your Information
We use your information for:
- Processing and fulfilling your orders.
- Customer support and communication.
- Sending marketing communications (with your consent).
- Improving our website and user experience.
- Legal compliance, fraud prevention, and security.
3. Cookies & Tracking
We use cookies and similar technologies to enhance user experience:
- Analytics: Google Analytics.
- Advertising & Remarketing: Google Ads, Facebook, Pinterest, Twitter.
- Email Marketing: Mailchimp.
You may disable cookies through your browser, but some website functions may be limited.
4. Sharing of Information
We share personal information only with trusted service providers:
- Payments: PayPal, Stripe, Apple Pay, Google Pay, Bank Transfer.
- Email Marketing: Mailchimp.
- Analytics: Google Analytics.
- Advertising: Google Ads, Facebook, Pinterest, Twitter.
We do not sell your personal information.
5. Your Privacy Rights
GDPR (EU/EEA Residents)
You have the right to access, correct, delete, or restrict your personal data. You may withdraw consent for marketing communications at any time and request data portability. Complaints can be filed with your local Data Protection Authority.
CCPA/CPRA (California Residents)
You may request disclosure of the categories and specific pieces of information we collect, request deletion of your personal data, and opt out of the sale or sharing of your information. We do not discriminate against users exercising their rights.
CalOPPA (California Residents)
We provide a conspicuous Privacy Policy, honor “Do Not Track” settings, and allow you to update your information upon request.
6. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware of such data collection, we will delete it immediately.
8. Security
We use encryption, secure servers, and other industry-standard practices to safeguard your data. However, no method of transmission or storage is 100% secure.
9. Facebook Fan Page
Sohvara operates an official Facebook Fan Page:
👉 https://www.facebook.com/people/Sohvara/61578268928345/
When you visit or interact with our Facebook Page, Facebook collects personal data (such as IP address and user behavior).
Under GDPR, Sohvara Limited and Meta Platforms Ireland Ltd. act as joint controllers for this data.
- Facebook processes personal data according to its Data Policy: https://www.facebook.com/policy.php.
- Insights data is used to analyze interactions and improve our Facebook presence.
- You may exercise your GDPR rights by contacting either Sohvara or Facebook.
10. Third-Party Links
Our website and Facebook Page may contain links to third-party websites. We are not responsible for their privacy practices.
11. Updates to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.
12. Contact Us
For any questions or to exercise your rights, contact us via:
- Email: support@sohvara.com
- Contact Page: https://sohvara.com/contact-us/
- Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Business Address: No. 33, South Barkhor Street, Lhasa, Tibet Autonomous Region, China