Warranty Information

We stand behind the quality of our products and are committed to ensuring that you have the best experience with our earrings. Our warranty is designed to give you peace of mind while wearing your Sohvara jewelry.

What is Covered by Our Warranty?

Our warranty covers manufacturing defects under normal use for 90 days from the date of purchase. This includes, but is not limited to:

  • Earring Posts: If the post breaks or is structurally compromised.
  • Metal Detachment: If any metal component of your earring detaches due to a manufacturing flaw.
  • Resin Cracks or Discoloration: If the resin used in your earrings shows significant cracking, peeling, or discoloration due to defects in materials or craftsmanship.

If you experience any of these issues within the 90-day period, simply reach out to our customer service team, and we will repair or replace your item at no extra cost.

What is Not Covered by Our Warranty?

Our warranty does not cover:

  • Normal Wear and Tear: Jewelry is delicate and may naturally show signs of wear over time. This includes minor scratches, discoloration, and other forms of aging from daily use.
  • Accidental Damage: Any damage caused by mishandling, dropping, or physical impact is not covered under warranty.
  • Improper Use or Care: Exposure to chemicals, perfumes, lotions, or abrasive cleaning can damage your earrings and is not covered by warranty.
  • Oxidation or Tarnishing: Natural oxidation of metal over time, or tarnishing caused by exposure to humidity or moisture, is not covered.
  • Sale or Clearance Items: Earrings purchased on sale or in the clearance section are not eligible for warranty claims.

How to File a Warranty Claim

If your earrings are eligible for warranty, follow these steps:

  1. Contact Us: Reach out to our customer service team at support@sohvara.com with your order number and a description of the issue.
  2. Provide Photos: Please provide clear photos of the damaged item to help us assess the situation quickly.
  3. Return the Item: If necessary, we will send you a return shipping label. Once we receive the item, we will either repair or replace it, depending on the issue.

Warranty Limitations

  • This warranty is only available to the original purchaser and is not transferable.
  • The warranty applies only to products purchased directly from Sohvara or authorized resellers.
  • If a replacement is unavailable, we will issue a full refund for the original purchase price.

Contact Us

For any questions or concerns regarding our warranty, please don’t hesitate to contact our customer service team:

We’re here to help and ensure that your Sohvara earrings continue to bring you joy for years to come!

Fast Shipping & Worry-Free Guarantee


We ensure your piece of wearable art travels swiftly to you. All orders are shipped from China, typically arriving in North America and Europe within 3-8 business days. Your peace of mind is paramount: we offer a 30-day return policy, with return shipping costs fully covered by Sohvara, making your experience entirely worry-free.