FAQ
📦 Shipping & Delivery
How long will it take for my order to arrive?
Orders within the UK, EU, and North America typically arrive within 3-8 business days. For Australia, delivery takes between 7-25 days.
What are your shipping costs?
We offer FREE shipping worldwide! In the UK, EU, US, and Canada, we provide fast shipping, typically within 3-8 business days. For other international destinations, we use postal shipping, which usually takes 10-25 days.
Which countries do you ship to?
We primarily ship to the UK, EU, North America, and Australia. We also ship worldwide, though delivery times outside these regions typically range from 15-30 days.
How can I track my order?
You can track your order directly from your account. Additionally, we’ll send you email updates with tracking information.
What should I do if my package is lost or damaged?
We’ll immediately send you a replacement or issue a refund, based on your preference.
💰 Pricing & Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.
Is my transaction secure?
Absolutely! We use trusted third-party payment gateways like Shop Pay and PayPal to ensure your payment is safe and secure.
Are there any hidden fees or taxes?
No hidden fees. The prices you see include all taxes and duties, so the amount you pay is final.
🔄 Returns, Refunds & Exchanges
What is your return policy?
We offer hassle-free returns within 30 days, and we cover all return shipping costs.
How do I request a refund or exchange?
Simply reach out to us via our Contact Us page, and we’ll provide you with a return shipping label.
How long will it take for my refund to process?
Refunds usually take 5-10 business days to process.
Can I return sale or clearance items?
Sale items are eligible for returns or exchanges, but clearance items are final sale and cannot be returned.
👕 Product Information
Where can I find the size guide for your products?
You’ll find detailed size information on each product page. Be sure to check there before placing your order.
What materials are your products made from?
Please check each individual product page for detailed material information.
How should I care for or clean my products?
- Avoid chemicals: Keep your earrings away from perfumes, hairspray, sunscreen, lotions, or any alcohol-based products. Always let your skin dry after applying products before wearing earrings.
- Wipe after wear: Use a soft, dry microfiber or glasses cloth to gently wipe the surface of your earrings to remove oils and sweat.
- Store properly: Store your earrings in a cool, dry place, ideally in a jewelry box or sealed bag to minimize exposure to air and prevent oxidation. Avoid storing in humid areas like bathrooms.
Do your products come with a warranty?
Yes, we offer a 90-day warranty for defects under normal wear, such as broken earring posts, metal detachment, or resin cracking. This doesn’t cover damage from daily wear, accidents, improper use (such as exposure to chemicals), or natural oxidation.
📧 Account & Technical Support
How can I reset my password?
Simply go to log-in page and click "forget my password" to restore your password.
Do I need to create an account to place an order?
No, you can checkout as a guest. We will automatically create an account for you during checkout.
How do I unsubscribe from your email list?
We’re sorry to see you go! To unsubscribe, simply click the “Unsubscribe” link at the bottom of any of our promotional or marketing emails.
🎁 Promotions & Coupons
How do I use a promo code?
You can enter your promo code on the cart or checkout page.
Why isn’t my promo code working?
Promo codes may have expiration dates. If your code isn’t working, please contact us, and we’ll help you out.
Can I use multiple promo codes?
Generally, promo codes cannot be stacked. If they can be used together, we’ll let you know when the code is issued.
👩💻 Contact Us
How can I contact customer service?
You can reach us via our Contact Us page or by emailing us directly at support@sohvara.com.
What are your customer service hours?
We’re available Monday through Friday, from 9:00 AM to 5:00 PM.
🌍 Sustainability & Ethics
Are your products sustainably sourced or produced?
Yes, sustainability is at the core of our brand. Our coffee bean earrings follow the philosophy of "Upcycling"—giving new life to coffee beans. We work with local artisan studios to ensure that our production processes use minimal energy.
How do you handle product packaging?
We prioritize eco-friendly packaging and use 100% recyclable cardboard boxes to ensure your earrings arrive safely while minimizing environmental impact.
Rooted in Wanderlust, Crafted by Hand.
Sohvara is the journey of founder Elara Hayes, born from a desire to trade the city’s schedule for the silent artistry of the natural world. We believe true elegance is found in the freedom of self-expression and the intentional beauty of conscious creation. Every piece is an ode to the earth and the artisan’s touch.
Fast Shipping & Worry-Free Guarantee
We ensure your piece of wearable art travels swiftly to you. All orders are shipped from China, typically arriving in North America and Europe within 3-8 business days. Your peace of mind is paramount: we offer a 30-day return policy, with return shipping costs fully covered by Sohvara, making your experience entirely worry-free.
Sohvara Earrings
Every Sohvara piece is waiting to become a cherished part of your personal narrative. Explore our carefully curated collections and find the pair that speaks directly to your inner wanderer and your truest style.